Shipping policy

Effective Date: October 16, 2026

Overview

Welcome to SilentGuard. We are committed to providing a smooth and reliable shopping experience, from placing your order to receiving your products. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our online store.

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Business days exclude weekends and public holidays. During busy periods, promotional events, or unexpected operational disruptions, processing may take longer than usual.

Once your order has been processed and dispatched, you may receive a shipping confirmation email containing tracking information when available.

Shipping Times

Estimated delivery times depend on your shipping destination, selected shipping method, carrier availability, and other factors. Any delivery estimates displayed at checkout or communicated to you are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Unexpected delays may occur because of weather conditions, customs inspections, carrier disruptions, public holidays, or other circumstances beyond our reasonable control.

Shipping Costs

Available shipping options and applicable charges will be displayed at checkout before you complete your purchase. Shipping costs may vary depending on your delivery address, order size, shipping method, and any promotions available at the time of purchase.

If free shipping or another shipping promotion is offered, its eligibility requirements will be communicated through the applicable offer or at checkout.

Order Confirmation and Tracking

After placing an order, you should receive an order confirmation email containing the relevant purchase details. Please check your inbox and spam folder if the confirmation does not appear.

When tracking is available, shipping information will be sent to the email address provided during checkout. Tracking details may take some time to become active after the carrier receives the shipment.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information when placing an order. Please review your address carefully before submitting your purchase.

If you notice an error in your shipping address, contact us as soon as possible at Support@silentguardhome.store. We will make reasonable efforts to update the information before dispatch, but changes cannot be guaranteed once an order has entered processing or has been shipped.

Additional costs or delivery issues caused by incorrect or incomplete address details will be handled in accordance with applicable law and the circumstances of the order.

International Shipping and Customs

Where international shipping is available, orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless expressly stated otherwise at checkout, these charges may be the customer's responsibility.

Customs clearance procedures may also affect delivery times. Customers are responsible for complying with applicable import requirements in their destination country, subject to any obligations imposed on us by law.

Delayed or Missing Shipments

Although we work to fulfill orders within the estimated timeframes, delivery delays can occasionally occur. If your shipment has not arrived within the estimated delivery window, please check your tracking information and contact our support team for assistance.

We will make reasonable efforts to investigate delayed or missing shipments with the relevant carrier and help determine the appropriate next steps.

Lost or Damaged Packages

If your order appears to be lost in transit or arrives damaged, please contact us at Support@silentguardhome.store with your order number and a description of the issue. Photographs of damaged packaging or products may help us investigate the matter more efficiently.

We will review the available information and work toward an appropriate resolution in accordance with our policies and applicable consumer protection laws.

Incorrect or Incomplete Orders

If you receive an incorrect product or your order appears to be incomplete, please contact us as soon as reasonably possible after delivery. Include your order number and details of the item or items received.

Our team will review the issue and explain the available resolution, which may include sending a missing item, arranging a replacement, or issuing a refund where appropriate.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing it. We will make reasonable efforts to accommodate your request before the order is dispatched, but changes or cancellations cannot be guaranteed once fulfillment has begun.

If an order has already shipped, you may need to follow the return procedure outlined in our Return and Refund Policy. Any cancellation or withdrawal rights provided by applicable law will remain unaffected.

Delivery Responsibility

We work with shipping providers to deliver orders to the address supplied at checkout. Delivery procedures and proof of delivery may vary by carrier and destination.

If tracking indicates that a package has been delivered but you cannot locate it, please check around your delivery location and with household members, neighbors, or the carrier where appropriate. If the package remains missing, contact our support team so we can help investigate.

Nothing in this policy removes any delivery obligations or consumer rights that apply under applicable law.

Contact Information

If you have questions about shipping, delivery estimates, tracking, or an existing order, please contact our support team.

Store Name: SilentGuard

Email: Support@silentguardhome.store

Please include your order number in your message so we can assist you more efficiently.